Support

Email us at support@schmatch.app. We usually reply within 1–2 business days.

No match happens? Make sure everyone is selected as a participant and has saved favorite dishes. A match only occurs when (almost) everyone agrees on the same dish. In the event of a tie, Schmatch automatically starts a runoff round with the top candidates.

The app doesn’t sync or feels slow? Close and reopen the app, check your internet connection (data syncs via the backend), check for updates, and restart your device if needed.

What modes are there? “One phone” (pass-and-play — the device goes around) and “Everyone on their own” (all swipe at once on their own device).

You can delete your account directly in the app under “Profile → Delete account”, or by email with the subject “Delete account” to the address above. Deletion is permanent.

Please include the following in a support request so we can help faster:

• device model
• operating system version (iOS/Android)
• app version
• as precise a description of the problem as possible